Shipping

How are orders shipped and how much does it cost?

Orders are processed and shipped as quickly as possible, within 3-5 business days (excluding weekends and holidays). We ship USPS Ground Advantage (2 to 5 days) and use real-time carrier rates based on order weight and size. Orders over $75 ship free.

Do you offer International shipping?

We currently offer domestic US shipping only.

Can I change my shipping address?

Please verify your shipping address carefully at checkout. Orders are processed as quickly as possible. We are not responsible for items delivered to an incorrect address supplied by the customer and reshipping fees will apply. Once packages leave our hands, delivery is managed by the carrier.

If you need to change the address on your order, please let us know within 24 hours and we’ll do whatever we can to help. Please send your order number and the desired shipping address to homefolkmarket@gmail.com. Unfortunately we’re unable to make any changes to an order once it has processed or shipped.

My item was lost or arrived damaged. Now what?

If your item arrived damaged, a replacement request must be received within 2 days of delivery. Please email homefolkmarket@gmail.com with photo evidence of the damaged item and packaging (if applicable). Once we have received this information we will send you a replacement as soon as possible. homefolk market is not responsible for damages caused by improper handling.

If your package was lost or stolen, you are responsible for contacting and filing a claim with USPS. Once we hand off the package to USPS, we have no control and homefolk market is no longer responsible for any lost or stolen items.

Refunds/Exchanges

Do you offer returns/exchanges?

We are unable to accept returns or exchanges. If your order arrives damaged or incorrect, please contact us within 7 business days of delivery.

Due to the nature of our made to order and downloadable items, no refund or cancellation will be issued.

Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

Restocks + Custom Orders

If something is sold out will you restock it?

We are a very small shop and most of what you see is either vintage or handmade but the majority of what we offer will be restocked unless otherwise stated. Follow along on social media and sign up for our newsletter to be the first to hear about our next restock.

Do you offer custom orders?

Yes, on a very limited basis. Our items are handmade and carefully crafted so turnaround time and availability will vary. If you hare interested in a custom order please send an email to homefolkmarket@gmail.com.